HomeIn the area of end-user-experience is deemed to be of lower quality when a service is outsourced. This is exacerbated when Services Outsourcing is combined with off-shoring to regions where the first language and culture are different. The questionable quality is particularly evident when call centers that service the public are outsourced and offshored. [ ] “Services Outsourcing: Make It Work for Your Company.” Journal of Accountancy. October 2000..
April 17th, 2011